Terms and Conditions

TERMS & CONDITIONS 

This page (together with the documents referred to on it) tells you the terms and conditions ("Terms & Conditions") on which we supply any of the products ("Products") listed on our website www.yatoura.com (the "Site") to you. Please read these Terms & Conditions carefully before ordering any Products from the Site. You should understand that by ordering any of the Products, you agree to be bound by these Terms & Conditions. Please also note that the use of the Site is subject to the terms contained in the Disclaimer and Terms of Use, which apply whether or not you order any Products from the Site. 

We take privacy seriously. The categories of personal data that we process depend on how you use our services. We use your personal data to align our online services with your preferences, to provide you with purchases and services, to deal with your requests, to contact you regarding tailored products and services which may be of interest to you, to provide prize draws or competitions, or to carry out relevant administrative services. All personal data is processed in accordance with applicable data protection laws. For a full version of our Privacy Policy, please see Privacy Policy. 

  1. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

1.1 You may place an order to purchase a Product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order. 

1.2 After placing an order, you will receive an e-mail (the "Order Confirmation") from us acknowledging that we have received your order and giving an order number and a summary of your order. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The contract between us will only be formed when we send you the Dispatch Confirmation for the relevant Product. 

1.3 The contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which

may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation. 

1.4 We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances. 

1.5 We may be unable to process your order if: 

  • The Product you ordered is out of stock or discontinued; 
  • OR 
  • There is a problem with authorisation of your method of payment. 
  1. DELIVERY

2.1 We will deliver the Products to you through Royal Mail. They offer Royal Mail Tracked 24® and Royal Mail Tracked 48®. Royal Mail has informed us their tracked 24 or 48 service isn’t a guaranteed service, therefore service could take up to 10 days from the delivery date for Royal Mail to deem the item as lost in the network.

2.2 We will dispatch all Products comprised in your order which are supplied by us at the same time albeit on some occasions in multiple packages. Delivery will be made to the delivery address specified in your order. We cannot deliver items within the same order to multiple addresses. We are not responsible for any additional carrying or positioning of Products ordered. 

  1. RISK AND OWNERSHIP

4.1 Once delivered, the Products ordered will become your responsibility and, except in relation to Products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered. 

4.2 Ownership of the Products will only pass to you on: delivery of the Products to you; or us receiving full payment of all sums due in respect of the Products, (including delivery charges) whichever is the later. 

  1. PRICE AND PAYMENT

4.1 The price of any Products will be as quoted on our Site from time to time, except in cases of obvious error. 

4.2 These prices include VAT but exclude delivery costs, which will be added to the total amount due. 

4.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. 

4.4 We cannot complete your order until you have paid for it in full. Payment can be made by most major credit or debit cards and PayPal by completing the relevant details on the "Payment Details" page. 

4.5 By using a credit/debit card or PayPal to pay for your order, you confirm that the card/account being used is yours. All fields indicated as compulsory must be completed. Please note that we will only use your information in accordance with our *Privacy Policy*. All credit/debit card/PayPal account holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card/PayPal payment in accordance with your order. 4.6 Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will rectify any such errors as soon as possible once we become aware of them. If a Product's correct price is different from the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. 

INTERNATIONAL PAYMENT AND DELIVERIES 

4.7 We only accept payment in Pound Sterling by credit or debit card & PayPal. 4.8 If an exchange rate is applicable to your order your card provider will determine the rate of exchange and may add an administration charge which you will be liable to pay. 4.10 All refund payments will be paid to you in Pound Sterling and will match the amount you paid in Pound Sterling for the item(s) and delivery (if the delivery charge is refundable). If an exchange rate is applicable to your order the amount you receive in your local currency will depend on the exchange rate applied by your credit or debit card provider when it receives our refund payment and may therefore be different from the

price paid for the item(s) in your local currency. We will not be liable for any losses caused to you as a result of any currency fluctuations or exchange rates applied by your credit or debit card provider. 

4.11 Please note delivery charges may differ for international shipping

5. RETURNS AND REFUND POLICY 

5.1 Our return policy is in accordance with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 of the United Kingdom.

5.2 You have the right to return a purchased product within 14 days from the date of receiving your order. This "cooling-off" period allows you to examine the product and ensure it meets your expectations.

5.3. Due to the nature of our products, fragrance oils and Parfums, we can only accept returns if the product is in the exact same form and condition as it was when you received it. This includes the packaging.

If you have consumed or used any portion of the fragrance product, it becomes ineligible for return. We cannot accept returns of products that have been opened, used, or partially consumed, due to hygiene and safety reasons.

Initiating a Return:

5.4 If you wish to initiate a return, please contact our customer support team within 14 days of receiving your order. You can reach us at info@yatoura.com - Please provide your order number, the product(s) you wish to return, and a brief reason for the return.

5.5 Upon receiving your return request, our customer support team will guide you through the return process, including providing you with a return authorisation and instructions for packaging and sending the product back.

Return Shipping and Costs:

5.6 The customer is responsible for the return shipping costs unless the return is due to a mistake on our part or a product defect.

5.7 We recommend using a trackable shipping method for returns to ensure the product reaches us safely.

Refund Process:

5.8 Once we receive the returned product and verify its condition, we will initiate the refund process.

5.9 Refunds will be processed using the same payment method used for the original purchase. Please allow up to 10 business days for the refund to be reflected in your account, depending on your bank or payment provider.

 

  1. OUR LIABILITY

6.1 We are under a legal duty to supply Products that are in conformity with the contract. We accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses). 

6.2 This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded. 

6.3 Nothing in our Terms & Conditions affects your statutory legal rights. 

  1. NOTICES 

Any formal legal notices should be sent to us set out in the Contact Us section. 8. EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control. 

  1. GENERAL

9.1 If any of these Terms & Conditions are declared invalid, unlawful or unenforceable, then that provision shall be deemed to be deleted from these Terms & Conditions and the remaining provisions shall remain in full force and effect. 

9.2 We have the right to revise and amend these Terms & Conditions from time to time without prior notice by changing them on the Site, provided that any such change will not affect any purchases you have made before the change is implemented. 9.3 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms & Conditions. 

9.4 You and we agree that English law applies to these Terms & Conditions and that any dispute between us arising out of or in connection with these Terms & Conditions will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom or the Republic of Ireland, in which case the applicable law of that part of the United Kingdom or the Republic of Ireland will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply. 

  1. UPDATES 

These Terms & Conditions were last updated in October 2021.

DISCLAIMER & TERMS OF USE 

INTRODUCTION 

www.yatoura.com (the "Site") is operated by Yatoura Limited ("we" and "us" and "our"). Use of the Site is on the terms contained in this document ("Terms of Use"). If you do not agree to these Terms of Use, stop using the Site immediately. By accessing and using this Site you are indicating your acceptance to be bound by these Terms of Use. They are a legal agreement between you and us and can only be amended with our consent. They should be read in conjunction with any details provided on the Site about how the Site operates and the services which are available. 

The supply of any products or services you order from this Site is subject to our Terms & Conditions. You should also read our Privacy Policy. We reserve the right to change these Terms of Use from time to time without prior notice by changing them on the Site 

ACCESSING THE SITE 

We cannot guarantee that the Site will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Site or any computer system, server, router or any other internet-connected device. 

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the Site and is compatible with the Site. You also understand that we cannot and do not guarantee or warrant that any content of the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output. 

From time to time, we may restrict access to some features or parts of the Site, or the entire Site, to users who have registered with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification

code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use. 

ACCURACY OF INFORMATION 

www.yatoura.com (the "Site") is operated by Yatoura London Limited ("we" and "us" and "our"). Use of the Site is on the terms contained in this document ("Terms of Use"). If you do not agree to these Terms of Use, stop using the Site immediately. By accessing and using this Site you are indicating your acceptance to be bound by these Terms of Use. They are a legal agreement between you and us and can only be amended with our consent. They should be read in conjunction with any details provided on the Site about how the Site operates and the services which are available. 

The supply of any products or services you order from this Site is subject to our Terms & Conditions. You should also read our Privacy Policy. We reserve the right to change these Terms of Use from time to time without prior notice by changing them on the Site. 

USER DATA 

We will maintain certain data that you transmit to the Site for the purpose of managing the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. 

You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data. 

ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES 

Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing.

YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. 

You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means. 

LINKS TO THIS & OTHER WEBSITES 

We may from time to time provide links that will enable you to access the websites of third parties directly from the Site. Such third party sites are not under our control and, unless otherwise stated, we have no relationship with the third parties and no contribution is made by us to the content of such websites. When you click through to these sites you leave the area controlled by us, so we cannot therefore accept responsibility for any issues arising in connection with either the third parties' use of your data, the sites' content or the services offered to you by these sites. 

We reserve the right, at our discretion, to prohibit any link from another internet site to materials or information on this Site. Without prejudice to that right, if you wish to link to the Site, you may only do so on the basis that you link to, but do not replicate, the home page of the Site, and subject to the following conditions: 

  • You do not remove, distort or otherwise alter the size or appearance of our logo; ● You do not create a frame or any other browser or border environment around the Site;
  • You do not in any way imply that we endorse any products or services other than our own;
  • You do not misrepresent your relationship with us nor present any other false or misleading information about us;
  • You do not otherwise use any of the trade marks displayed on the Site without our express written permission;
  • You do not link from a website that is not owned by you; and
  • Any website from which you link to the Site does not contain any content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. 

OUR LIABILITY 

Although we hope this Site will be of interest to users (and except to the extent that our Terms & Conditions apply), we accept no liability and offer no warranties or conditions in relation to this Site or its content, to the fullest extent such liability can be excluded by law. 

If you are a consumer and not a business user, we shall not be liable to you for any business losses and shall only be liable for any losses which are reasonably foreseeable. 

If you are a business user, in no event shall we be liable to you for any indirect or consequential loss, loss of profit, revenue or goodwill arising from your use of, or inability to use, the Site or information on the Site. Except as provided in these Terms of Use, all terms implied by law are excluded. 

This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded. 

PROMOTIONS 

  1. Each promotion will be subject to its own terms and conditions. 
  2. Each promotion will be subject to availability at all times and cannot be used in conjunction with any other voucher and/or promotion.

COPYRIGHT INFRINGEMENTS 

We respect the intellectual property rights of others. If you believe that any material available on or through the Site infringes upon any copyright you own or control, please immediately notify us using the contact form link provided below (a “Notification”). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. 

GUIDELINES FOR REVIEWS 

We may provide you areas on the Site to leave reviews or ratings. When posting a review, you must comply with the following criteria: 

(1) you should have firsthand experience with the person/entity being reviewed; 

(2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hate language; 

(3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; 

(4) your reviews should not contain references to illegal activity; 

(5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct;

(7) you may not post any false or misleading statements; 

(8) you may not organise a campaign encouraging others to post reviews, whether positive or negative. 

We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. 

We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sub licensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews. 

CONTACT US 

If you experience problems with ordering from the Site or have any questions with regard to an order, please feel free to Contact Us.